Preparing for FDRC challenges
University of Hong Kong
With the upcoming establishment of Financial Dispute Resolution Centre (FDRC), financial services practitioners are encouraged to keep abreast of regulatory changes.
The Faculty of Law, University of Hong Kong and CLLC Training Centre organised a training programme titled "Be a Winner in the New Era of Banking: Regulations, Business Opportunities and the FDRC" to get banking professionals, lawyers and Alternative Dispute Resolution (ADR) practitioners prepared for the challenges that FDRC establishment will bring.
World-renowned scholars, seasoned financial services practitioners and experts in their chosen areas in finance and regulatory system will discuss in-depth regulatory and compliance requirements for three evenings and a Saturday - on September 20, 24, 27 and 29.
Charles Lam, managing director of CLLC, says the programme is the first in the market to combine conflict management skill sets and financial services knowledge. It consists of three parts. The first part gives an overview and updates of the current market landscape and regulatory and compliance environment. The second part covers the emerging FDRC as it prepares for its establishment in 2012. The third part utilises real cases and role plays to refresh participants' consultative, selling, negotiation, customer dispute resolution and workplace conflict management skills.
"I am sure participants will be in for a rich and fruitful two days and a half of learning," Lam says.
Frontline customer service staff will acquire knowledge in compliance standards to enhance their skills in handling customer complaints.
"The programme covers financial terminologies and concepts, product selling process and sharing of customer experience. Branch managers will acquire skills on effective business development, customer complaint handling and workplace conflict management for day-to-day branch management," Lam adds.
For barristers and solicitors, the programme will equip them with the latest financial market information. Lawyers can get market updates on risks, regulatory changes, capital requirements and the FDRC process.
For those who have not yet taken any previous mediation courses, this programme will teach them how to use conflict management skills on handling financial dispute cases. The registration deadline is September 15. The programme fee is HK$6,000. There is an early bird discount of HK$4,800 for registration before August 31. Class size will be around 50. The seminar will be held at the Council Chamber, L8, Meng Wah Complex, University of Hong Kong, main campus, Pokfulam Road, Hong Kong.