Lim Meng-teng
Managing director, Neo Derm Group
Importance
Neo Derm regards employees as our most essential asset, and we make a commitment to unlocking each person's full potential. Doing this helps us to develop future leaders and, at the same time, supports the continuous growth of the company.
Our resources include a dedicated team of training professionals. They use a combination of in-house programmes and external seminars, while also involving professionals and international experts in medical aesthetics.
Target
We arrange training for frontline therapists to develop knowledge and skills in medical aesthetic products and treatments. It is also important for them to understand best practices in customer service and consultation. Besides that, senior staff from treatment centres and our back-office team have to participate in core programmes introducing the "7 Habits of Highly Effective People" and "Six Sigma" to promote quality and excellence.
Programme
Employees can learn the seven key habits to move from the stage of dependence to independence and, ultimately, interdependence. As leaders and managers move to this final stage, they are encouraged to integrate the habits into their ongoing roles and responsibilities.
Feedback and results
By the end of the third quarter, a group of 76 leaders will have completed the "7 Habits" training programme. This is helping them create a culture focusing on employee engagement and customer intimacy. With the necessary knowledge, they will be equipped to bring about the company's vision and mission, and promote our core values of integrity, service and excellence.
Vincent Tam
People resources and general counsel, McDonald’s Hong Kong
Importance
McDonald's attracts and retains talent by its people-oriented management which considers staff members to be our most important assets.
We are a learning organisation that provides opportunities, nurtures talent, develops leaders and rewards achievement. The foundation of the McDonald's training system is providing training when and where it is needed. Through effective training, team members can strengthen their capabilities, and become proficient and focused on the system's specific procedures and policies.
Target
Our training programme is designed to be practical and enjoyable, so to better motivate and engage employees. We believe loyal and committed employees will lead to happy customers, increased sales, and a safe and smooth operation.
The training and development centre offers training to middle to top management.
Programme
Opened this year, the training and development centre provides special classrooms. One of them is decorated as a real McCafe, so staff can learn in a real working environment.
Courses are taught by qualified instructors who have a strong knowledge and practical experience from restaurants. McDonald's offers scholarships to help participants complete their studies.
Our training programmes have been accredited by universities, including the Chinese University, Polytechnic University and Baptist University.
Feedback and results
This year, we plan to conduct more than 100 training classes in our training and development centre for 2,000 group members. Feedback from participants has been positive. We have also gained external recognition, including the Outstanding New Trainer Award 2009, by the Hong Kong Management Association.
