Wealth manager on golden road
Lacker Chan, senior business manager in the bullion division of Success Wealth Management, had never thought of working in the financial industry until he started using investment services himself.
“I was introduced to the career by my broker. When he talked about his duties, I was very interested and thought that this might be the career for me. He helped bring me into this company,” he says.
His enthusiastic start quickly paid off. “I really wanted to learn as many things as possible and to learn them fast. My keen learning attitude earned me a promotion after just one year,” Chan says.
“I love this job because it is so interesting. I love the challenge of serving customers who come from all walks of life and trying to predict the market. My motivation to do my best comes from my customers and I am thankful for their support.”
As Chan moved up, he became a team leader with his own staff. “I take a friendly approach towards motivating my staff. Lecturing young people today will never work,” he says. “I organise regular gatherings such as drinks and dinners to listen to what my staff have to say and give them advice. I don’t want to sound like their superior; I try to be their friend.”
The ups and downs of the financial markets are a constant challenge. “The market changes every second. The worst time was in 2008, during the financial crisis. The market collapsed in just 10 minutes while the decline lasted for three years,” he says.
“Many customers opted out of their investment plans and many of my colleagues lost faith in the industry. I saw them leave the company one by one,” he says. “I kept my faith, however, and remained patient. I believed I could fight through and soon I was able to rebuild my team.”
Chan says that those starting out in the industry face a difficult time. “There is a Chinese saying: A problem will not solve itself if you are not trying hard enough. For newcomers, the first two months are the toughest. Many are not persistent enough to turn prospects into clients,” he says. “My advice is to stay patient and don’t give up. If you can do that, success will come your way in the end.”