A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Branch Operations Management Manager

Job level Middle
Work exp 2 Years To 15 Years or above
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Banking / Finance > Operations
Banking / Finance > Others
Published On 07/11/2016

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.


We are currently seeking a high caliber professional to join our department as Assistant Branch Operations Management Manager.

Principal responsibilities

  • Contribute to the formulation and implementation of new work flow and guidelines for branch network to ensure efficient operations and quality service delivery
  • Assist in providing operation advice and support to resolve complicated and ad-hoc issues
  • Maintain good network with relevant stakeholders to ensure their support on various deliverables on operation accuracy and efficient enhancement
  • Support reporting manager in mitigating risk and proposing measures on prevention of non-compliance activities for the branch network

Requirements

  • University degree in Business Management or other relevant qualifications
  • Minimum 2 years of retail banking experience, with knowledge of branch operations, risk and control management, system implementation and business transformation
  • Strong self-motivation, with excellent project management, interpersonal and communication skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.comand send your resume via e-mail: recruit01@hangseng.com  for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.