A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Cards and Channel Management Manager

Job level Middle
Work exp 4 Years To 15 Years or above
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Marketing / Public Relations > Marketing - Brand / Product Management
Marketing / Public Relations > Marketing - Communications
Banking / Finance > Retail Banking / Branch Banking
Published On 14/11/2016

Consumer Assets

Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.

We have over 20 card products, including generic credit cards, co-branded credit cards, affinity cards and commercial cards, and are one of the leading credit card issuers in the market. We are dedicated to offering customers superior credit card services and loyalty schemes, with an aim of enabling customers to get the most out of their day-to-day spending.

Should you join our Unsecured Loans business, you will have the opportunity to formulate marketing and product development programmes; participate in developing sales and credit strategies, operations and customer services; and gain the experience and exposure needed to become an all-round professional in consumer credit.
 

We are currently seeking a high caliber professional to join our department as Assistant Cards and Channel Management Manager.

Principal responsibilities 

  • Formulate and manage credit card marketing strategies and acquisition programmes
  • Support all initiatives to drive the value proposition of assigned customer segments
  • Identify, evaluate, develop and implement promotion opportunities and ideas from conception through delivery
  • Collaborate with stakeholders, including internal and external parties, to explore new business opportunities and solicit their supports to ensure effective execution of the marketing plan and associated collateral
  • Manage and grow the card base and usage, as well as assist in the development of new product / service features to expand card portfolio 

Requirements

  • University degree in a related discipline
  • Minimum of 4 years’ relevant experience, preferably with exposure to marketing / card business
  • Strong attentiveness to detail, sensitive to figures with good communication skills
  • Ability to solve problems creatively and demonstrate high integrity
  • Sound knowledge of PC application software such as MS Word, Excel and PowerPoint
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume via e-mail : recruit08@hangseng.com for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.