Ageas Insurance Company (Asia) Limited is one of Hong Kong's largest life insurance companies. We are a wholly-owned subsidiary of Ageas, an international insurance company with a heritage dating back more than 180 years. Headquartered in Brussels, Ageas is among Europe’s top 20 insurance companies,...
Ageas Insurance Company (Asia) Limited is one of Hong Kong's largest life insurance companies. We are a wholly-owned subsidiary of Ageas, an international insurance company with a heritage dating back more than 180 years. Headquartered in Brussels, Ageas is among Europe’s top 20 insurance companies, with more than 13,000 employees working throughout Europe and Asia.

Combining global strength with local flexibility, the company offers the Hong Kong market a diversity of financial protection products and wealth management services.

Assistant Manager, Customer Services, Customer Care Centre

Job level Middle
Work exp 7 Years To 15 Years or above
Education Bachelor Degree
Location Hong Kong Island
Employment type Full Time
Industry Insurance
Job function Banking / Finance > Others
Insurance > Others
Operations > Operations
Published On 25/10/2012

Position:  Assistant Manager, Customer Services, Customer Care Centre


Responsibilities:

 

  • Supervise the team to handle walk-in customers and hotline enquiries as well as staff enquiries relating to Staff Privilege Program
  • Responsible for subordinates’ performance and monitor the team’s efficiency and effective to ensure providing First class customer services
  • Handle grievance / compliant / difficult cases escalated from subordinates
  • Enhance customer service by identifying and recommending areas for improvement
  • Prepare management reports
  • Participate in projects 
 
Requirements:
 
  • Degree Holder
  • At least 7 years’ customer services experience in insurance or financial institution
  • Good leadership skills
  • Excellent communication and interpersonal skills
  • Good customer services skills with positive and co-operative attitude
  • Good command of English and Chinese
  • PC literate in WinWord, Excel, PowerPoint, Access and Chinese word processing



We offer attractive fringe benefits, including 5-day work week, group medical & life insurance, and career prospect to the right candidates. Write to us with your resume, expected salary and contact phone numbers to: Human Resources Department, Ageas Insurance Company (Asia) Limited, 28/F, Wing On Centre, 111 Connaught Road Central, Hong Kong or fax to 2836-5365 or email to aica.hr@ageas.com.hk

Please visit our Website at www.ageas.com.hk for Company information.

Only short-listed candidates will be notified. Information provided will be used for the purpose of selection only and unsuccessful applications will be destroyed immediately after the selection process.