Assistant Manager, Member Services - HSBC Securities Services

Job level Middle
Education
Location Hong Kong
Employment type
Industry Banking
Job function Banking / Finance > Private Banking / Wealth Management
Banking / Finance > Others
Published On 07/11/2016
ref. 00008CYB

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. 

We are currently seeking a high caliber professional to join our team as Assistant Manager, Member Services. 

In this role, you will

  • Develop and motivate staff, to provide value added advice, resolve issues, complaints, errors and concern of client
  • Ensure compliance with legislation, trust deed, policy and procedures
  • Key drivers of system and procedures to achieve efficiency and effectiveness of operation
  • Provide costing and ensure seamless new client take on
  • Provide value added advice, resolve issues, complaints, errors and concern of clients or regulator
  • Key drivers to undertake projects and develop new services
  • Key contact to Regulator, Compliance, Trustee and Fiduciary Services and Legal Department
  • Key contact to major clients. Provide value added advice and resolve issues for clients, manage client expectation
  • Achieve Service Level Agreements
  • Driving the organization for excellent, maintain successful and mutually supportive working relationships with all staff members
  • Develop and motivate staff, to provide value added advice, resolve issues, complaints, errors and concern of client
  • Ensure compliance with legislation, trust deed, policy and procedures
  • Key drivers of system and procedures to achieve efficiency and effectiveness of operation
  • Provide costing and ensure seamless new client take on
  • Provide value added advice, resolve issues, complaints, errors and concern of clients or regulator
  • Key drivers to undertake projects and develop new services
  • Key contact to Regulator, Compliance, Trustee and Fiduciary Services and Legal Department
  • Key contact to major clients. Provide value added advice and resolve issues for clients, manage client expectation
  • Achieve Service Level Agreements

To be successful in this role, you should meet the following requirements

  • University Degree Holder
  • Good experience, preferably within the areas of pension funds, Mandatory Provident Fund
  • Good communication skills, including excellent written and spoken Spoken Chinese, English and proficiency in Putonghua is a plus
  • Strong leadership skill
  • Demonstrated ability to develop and motivate staff
  • Analytical to enhance system and procedures
  • Strong project management skill
  • Strong interpersonal skill and negotiation skill to deal with clients
  • Problem solving skills and be client and regulator focused
  • Eager to learn and strive for continuous improvement  

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 

For further details and application information please visit our career site, search under reference number 00008CYB 

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited