A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Sales Management Manager

Job level Middle
Work exp 3 Years To 15 Years or above
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Sales / Business Development / Customer Service > Sales Management
Published On 28/11/2016

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our SalesManagementSection as Assistant Sales Management Manager.

Principal responsibilities

  • Improve contact centre sales capabilities through smoothening the implementation of various new telesales products
  • Develop sales knowledge centre and identify areas of improvement on customer experience and sales quality
  • Elevate professionalism and consultative selling skills of sales team through in-depth review on the activities of the individual sales staff
  • Prepare and support telesales sales training to ensure standardization on sales quality standard and uplift overall sales performance
  • Coordinate on behalf of Sales Team with other functions on sales management related tasks
  • Assist in sales administrative works, e.g. prepare performance report, implement staff motivation initiatives etc.

Requirements

  • University degree or Diploma in business disciplines or related disciplines
  • Minimum of three years' banking experience with good understanding of bank products and services, experience in telesales training and telesales quality management would be an advantage.
  • Be proactive, vigilant and paying attentions to details
  • Good analytical mind
  • A team player with good communications skills
  • Proficiency in both English, Chinese and Putonghua
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

To apply, please read carefully the ‘ Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website: www.hangseng.com and send your resume via e-mail: recruit08@hangseng.com for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.