A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Services Support Manager

Job level Middle
Work exp 5 Years To 15 Years or above
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Others
Published On 23/11/2016

Private Banking and Trust Services – Private Banking Department

We are currently seeking high caliber professionals to join our department as Assistant Services Support Manager. 

Principal responsibilities

  • Assist in the coordination and monitoring of various business/ system implementation projects with front office, middle office, operations, technology and services etc.
  • Participate in the project tasks such as business requirement formulation, project analysis and documentation, review of functional specifications, review and preparation of testing scope, test plan and test cases, participation in User Acceptance Test and assist in resolving relevant project issues
  • Work cooperatively with related stakeholders to ensure successful outcome of the project delivery
  • Deliver training to business users when needed
  • Develop subject matter expertise in business areas/ functions in relation to the assigned projects and provide ongoing support to business users upon system implementation

Requirements

  • University degree in a related discipline OR other relevant qualifications
  • Minimum 5 years’ relevant experience in banking and project management, with knowledge in private banking operations, wealth management products, system implementation etc.
  • Good analytical, problem solving, communication and project management skills
  • Attentiveness to details, strong self-motivation and ability to work independently and under pressure
  • Proficiency in both spoken and written English and Chinese, with good knowledge of application software such as MS Excel and PowerPoint
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

To apply, please read carefully the 'Note on Collection of Personal Data and Information" available in the careers page of our Hang Seng website : www.hangseng.com and send your resume via e-mail : recruit13@hangseng.com for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.