AVP, Investor Services (40K+)

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location Central
Employment type Permanent
Industry Banking
Job function Banking / Finance > Asset Management
Banking / Finance > Fund Management / Hedge Fund
Published On 24/09/2016

Our client, a listed international FI, is looking for high caliber candidate for the positon.

 

Responsibilities

-   Assist manager to supervise a team of Investor Services Executives in delivering high

    quality service to ORSO/MPF Scheme members and corporate clients.

-   Handle members/client's complaints

-   Identify service risk and recommend areas for change and improvement.

-   Conduct call monitoring sessions on a regular basis and make necessary follow-up action.

-   Keep abreast of the statutory requirements on products / market movements in order to

     delivery ongoing training / briefings to Investor Services Executives

-   Assist Manager to maintain and update call center procedures & manuals

-   Work with IT and other related departments in setting up and maintaining the infrastructure

     and functionally of the service platform for the overall efficiency and effectiveness of operation.

-   Ensure system enhancements relating to MPF requirements smoothly deployed by the required

     timeline.

-   Make recommendations to improve functionalities and other workflows in relations the service

     platform.

 

Requirement

-   Degree holder in Finance, Business or related disciplines

-   Min 5 year experience within a call center

-   Understanding of the portfolio administration processes and systems

-   License holders with SFC and MPFA

-   Proficiency in financial industry and investment products.

-   Good command of written and spoken English, Cantonese and Mandarin

 

Interested parties, please send your detailed resume in MS WORDS format with present and expected salary by email to monica1@supremerecruit.com.hk  or explore our website at http://www.supercorporate.com.hk

Only shortlisted candidates will be notified.

All data collected will be used for recruitment purpose only & will be used strictly confidential.