DISCOVER NEW OPPORTUNITIES IN LANE CRAWFORD Lane Crawford invites top talent to join.




Lane Crawford invites top talent to join.

Beauty Expert

Job level Entry
Work exp Minimum 2 Years
Location Hong Kong
Employment type Permanent
Benefits Competitive pay, Dental plan, Discretionary bonus, Medical plan, Shuttle bus, Special / extra leave, Staff care centre
Industry Retail - Others
Job function Health / Fitness / Beauty Care / Recreation > Others
Health / Fitness / Beauty Care / Recreation > Beauty Care Services
Sales / Business Development / Customer Service > Retail Sales
Published On 17/07/2017


  • To deliver consistent, friendly and responsive service and ensure the Lane Crawford standards of service are consistently executed at all times
  • To perform personalized cosmetic make-over and skin care consultation by appointment and/or for walk-in customers.
  • To be highly aware and fully conversant with the most recent trends and newest products of cosmetics and skincare in order to offer professional personalized customer consultations on products and applications
  • To maintain and update customer history in Siebel, carry out courtesy calls to customers informing of any new services, cosmetic events and promotions.
  • To build the cosmetics database and actively communicate with the VIP customers by understanding their needs and providing a personalized service.
  • To actively encourage repeat business by building relationships with all cosmetic concierge customers, capture customer data for follow up services
  • To ensure that all sales are followed up with post-sales service activities such as reserve, gift wrapping and handwritten thank-you cards after each appointment
  • To receive and handle customer comments and complaints concerning Cosmetic services and/or products within Lane Crawford and to bring such matters to the attention of the Beauty Manager/Concierge Manager for improvement.


  • Minimum 2 years solid experience in cosmetics industry
  • Background as a makeup artist / skincare therapist is an advantage
  • Self-motivated and capable to communicate well in English and Mandarin
  • Passionate, outgoing and customer focused personality
  • Computer literacy is essential

To apply for this exciting opportunity, please send your full resume, expected salary and contact telephone number to

At Lane Crawford we support our staff with a range of benefits that reflect the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges and medical and dental coverage, we provide shuttle buses, various recreational activities, a Staff Assistance Programme and the best in-class Training and Development.

All information provided will be treated in strict confidence and used for recruitment purposes.