DISCOVER NEW OPPORTUNITIES IN LANE CRAWFORD Lane Crawford invites top talent to join.

DISCOVER NEW OPPORTUNITIES

IN LANE CRAWFORD

 

Lane Crawford invites top talent to join.

Beauty Expert

Job level Entry
Work exp Minimum 2 Years
Education
Location Hong Kong
Employment type Permanent
Benefits Competitive pay, Dental plan, Discretionary bonus, Medical plan, Shuttle bus, Special / extra leave, Staff care centre
Industry Retail - Others
Job function Health / Fitness / Beauty Care / Recreation > Others
Health / Fitness / Beauty Care / Recreation > Beauty Care Services
Sales / Business Development / Customer Service > Retail Sales
Published On 17/07/2017

Responsibilities

  • To deliver consistent, friendly and responsive service and ensure the Lane Crawford standards of service are consistently executed at all times
  • To perform personalized cosmetic make-over and skin care consultation by appointment and/or for walk-in customers.
  • To be highly aware and fully conversant with the most recent trends and newest products of cosmetics and skincare in order to offer professional personalized customer consultations on products and applications
  • To maintain and update customer history in Siebel, carry out courtesy calls to customers informing of any new services, cosmetic events and promotions.
  • To build the cosmetics database and actively communicate with the VIP customers by understanding their needs and providing a personalized service.
  • To actively encourage repeat business by building relationships with all cosmetic concierge customers, capture customer data for follow up services
  • To ensure that all sales are followed up with post-sales service activities such as reserve, gift wrapping and handwritten thank-you cards after each appointment
  • To receive and handle customer comments and complaints concerning Cosmetic services and/or products within Lane Crawford and to bring such matters to the attention of the Beauty Manager/Concierge Manager for improvement.

Requirements

  • Minimum 2 years solid experience in cosmetics industry
  • Background as a makeup artist / skincare therapist is an advantage
  • Self-motivated and capable to communicate well in English and Mandarin
  • Passionate, outgoing and customer focused personality
  • Computer literacy is essential

To apply for this exciting opportunity, please send your full resume, expected salary and contact telephone number to jobs@lanecrawford.com.

At Lane Crawford we support our staff with a range of benefits that reflect the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges and medical and dental coverage, we provide shuttle buses, various recreational activities, a Staff Assistance Programme and the best in-class Training and Development.

All information provided will be treated in strict confidence and used for recruitment purposes.