A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Business Risk and Control Manager

Job level Middle
Work exp 5 Years To 15 Years or above
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > General / Operations
Banking / Finance > Risk Management
Published On 11/07/2017

HOST Risk and Administration Office – Chief Control Office

Hang Seng strives to provide world class standard services to our customers and exercise proactive risk management.

Risk and Administration Office is dedicated to manage operational risk, internal control, quality and sustainability across Operations, Services and Technology (HOST). We also play a key role in driving robust service culture by managing customer feedback and incidents to ensure service delivery excellence, as well as providing consistent and strong operational support to our business partners on procurement management, financial planning and knowledge management.

Should you join our Risk and Administration Office – Chief Control Office, you will contribute in driving continuous quality improvement to increase business partner and customer satisfaction. You will have opportunity to take part in formulating internal control strategy and fostering an effective risk and control environment. You will work closely with various departments to understand their operational and procurement needs, so as to structure comprehensive solutions to aid them to operate efficiently and excellently.

 

We are currently seeking a high caliber professional to join our department as Business Risk and Control Manager.

Principal responsibilities

  • Lead team in formulating and execution of Business Risk and Control Management monitoring programs, IT SOX in accordance with Bank’s policy and guidelines
  • Plan and conduct internal control reviews on operations
  • Support the risk framework for responsible areas through active engagement and relationship building with stakeholders
  • Review and enhance operations policies, procedures and mechanisms with relevant departments
  • Propose and implement remedial actions in response to review findings or other drivers
  • Manage projects in relation to risk and compliance to ensure adherence to Group policies, statutory requirements and regulatory guidelines

Requirements

  • University University degree in Business Administration, Finance, Risk Management or related discipline qualifications
  • Minimum of 5 to 10 years' banking experience, ideally with exposure to Technology and Operations management in banking environment
  • Strong Leadership with good communication and interpersonal skills, ability to work under pressure
  • Excellent analytical, project management and problem solving skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

(Candidate with less relevant experience will be considered for the position of Assistant Business Risk and Control Manager)

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume via e-mail: tao.host@hangseng.com for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.