Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas: Banking & Finance Property & Construction Information Technology Engineering Legal & Professional Services...

Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:

  • Banking & Finance
  • Property & Construction
  • Information Technology
  • Engineering
  • Legal & Professional Services
  • Luxury Retail
  • Top Executives

For general enquiry, please send email to info@ebrohrs.com

 

Call Center Manager (Tourism / Hospitality)

Job level Senior
Work exp 6 Years To 15 Years or above
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Location Hong Kong
Employment type Full Time
Benefits 5-day week, General holidays, Insurance plan, Medical plan, Discretionary bonus
Industry Hospitality / Hotel Services
Job function Sales / Business Development / Customer Service > Sales Management
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 10/07/2017
Salary (HKD) $28,000 - $32,000

The Job

  • Client: The Call Center of a Premium Vacation Club
  • Position: (Assistant) Call Center Manager
  • Responsibilities: To manage daily operation and maintain service standard of the customer service center - Staff training and coaching; Monitor & evaluate service standard and identify areas of improvements, Resolve complaints.
  • 5-day work. $30K (Negotiable)

 

Requirements

  • Secondary educated or above
  • Min. 8 years call center experience of which at least 3 years should be managerial level
  • Relevant experience in hospitality industry preferred but not a must
  • Excellent presentation and people management skills
  • Proactive and result oriented
  • Good command of spoken English and Chinese.
  • Good experience in computer application

 

Applicants please send resume with current & expected salary to jobs@ebrohrs.com