Quality HealthCare Medical Services Limited (QHMS), Hong Kong, became part of Bupa, an international healthcare group, in October 2013. QHMS' operations span diagnostics, primary healthcare and day care specialties. With roots tracing back to 1868, QHMS serves the community through a network of...

Quality HealthCare Medical Services Limited (QHMS), Hong Kong, became part of Bupa, an international healthcare group, in October 2013. QHMS' operations span diagnostics, primary healthcare and day care specialties. With roots tracing back to 1868, QHMS serves the community through a network of around 100 multi-specialty centres and over 500 affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy services, etc. It also operates a private nursing agency. QHMS is the largest provider of healthcare services to corporates in Hong Kong. In 2014, the Group recorded more than 2.9 million healthcare visits. QHMS continues to extend its existing portfolio into high end specialty services.

Call Centre Representative (Full-Time / Part-time)

Job level Entry
Work exp Minimum 1 Year
Education Form 7 or DSE
Professional Qualification Medical knowledge (diagnosis
Skill customer services
Language Chinese - Cantonese, Chinese - Mandarin, English
Location Kowloon Bay
Employment type Full Time
Benefits Discretionary bonus, Flexible working hours, General holidays, Medical plan, Paid overtime
Industry Medical services / Pharmaceutical
Job function Health / Beauty Care > Health Care Service
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 23/11/2016

With a view of expanding business, we are looking for high calibre individuals to join a our team for providing more sophisticated service to our privileged customers.

 

Responsibilities:

  • Handle telephone enquiries and feedback
  • Arrange appointment booking
  • Present company products and services through inbound calls

Requirements:

 

  • HKDSE / HKCEE or above with 1 - 2 years of relevant work experience, call centreor customer services experience will be an advantage.
  • Good telephone manner and interpersonal communication skills
  • Good command of written and spoken English and Chinese.
  • On Job training is provided
  • Candidate with more experience may be considered as Senior position

Working Hours:

 

  • Post 1 - Evening Shift (5.5 days): Mon-Fri: 14:00-22:30, Sat or Sun: 11:00-21:30
  • Post 2 - Night Shift: Mon-Sun (5 days): 18:00-01:00
  • Post 3 - Part Time: At least 4 days and 24 hours per week

We offer attractive remuneration, fringe benefits and career development opportunities. Interested parties please send your full resume with current salary, expected salary and reference code toHuman Resources Department, Quality HealthCare Medical Services Limited, 3/F, Skyline Tower, 39 Wang Kwong Road, Kowloon Bay, Kowloon or via e-mail to hrd@qhms.com. (Please state the post 1,2 or 3 to be applied on the application.)

(All applications will be treated in strict confidence and data collected will be used for recruitment purposes only)

 

  • HKDSE / HKCEE or above with 1 - 2 years of relevant work experience, call centreor customer services experience will be an advantage.
  • Good telephone manner and interpersonal communication skills
  • Good command of written and spoken English and Chinese.
  • On Job training is provided