As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London...
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.com.hk

Client Service Manager - Insurance, Call Centre

Job level Senior
Work exp Minimum 10 Years
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Insurance
Job function Sales / Business Development / Customer Service > Telemarketing / Call Centre
Sales / Business Development / Customer Service > Customer service / Sales Support
Quality Control / Quality Assurance > Quality Control & Assurance
Published On 04/11/2016
ref. 3710170/001_51357
Opportunity to join a reputable insurance company to manage it call centre function

Client Details

Our client is a reputable insurance company, specialized in life insurance, medical and health products. Currently they are looking for a high-calibre candidate to manage its call centre.

Description

Job responsibilities:
  • Manage the day-to-day operations of the call centre, handle clients' queries on medical and health insurance products and ensure excellent customer experience
  • Responsible for handling complicated client requests, complaints and escalations
  • Work closely with internal stakeholders to shorten processing time and enhance customer experience
  • Oversee and review service quality, identify areas for improvement, develop and implement programs to enhance service standards
  • Provide training to team members to improve service quality
  • Participate in ad hoc projects


Profile

Suitable candidates should have:
  • Bachelor degree in Business, Management or related disciplines
  • At least 10 years of experience in customer service or call centre within insurance or financial services, managerial experience is a must
  • Sound knowledge of health and medical insurance products
  • Good communications and leadership skills
  • Good command of English and Cantonese, Mandarin is an advantage


Job Offer

Successful candidate will be offered competitive remuneration package, including annual leave, medical insurance etc.

To apply online please click the Apply button below. For a confidential discussion about this role please contact Juliana Hoi-Li Chung on +852 2848 9513