Client Services Manager, ultra-high-net-worth segment

Job level Senior
Work exp Minimum 3 Years
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Account / Relationship Management
Banking / Finance > Investor Relations
Marketing / Public Relations > Marketing - Communications
Published On 23/09/2016
Salary (HKD) $36,000 - $47,000
ref. AS00039851_45233
  • Leading international bank
  • Exposure to affluent segment
  • Attractive package & benefits

Our client is a leading international banking group with diversified businesses in Wealth Management, Corporate, Investment and Retail banking. With their continuous expansion in their wealth management business, an excellent opportunity has arisen for a high-calibre candidate to join them as a Client Services Manager for their ultra-high-net-worth clients.

You will provide account management to the Ultra high net-worth individuals. You will provide concierge and account related services to meet and exceed these clients' needs for an ultimate experience through phone and face-to-face services. In addition, you will contribute to the product design for super affluent segment by providing clients' feedback to the business on products and services. You will provide outstanding customer services through resolving clients' enquiries in a courteous, professional manner.

To qualify, individuals must possess:
  • Bachelor degree in related disciplines
  • Minimum 5 years' experience in marketing, sales and account/ service management, preferably in banks/ FIs / MNCs
  • Good knowledge of lifestyle and interests of affluent segment
  • Strong interpersonal, communication skills and customer services skills
  • Excellent verbal and written skills in Cantonese, English and Mandarin (Native level)