TRANSFORM YOUR CAREER JOIN OUR WORLD OF STYLE

TRANSFORM YOUR CAREER

JOIN OUR WORLD OF STYLE

Concierge

Job level Entry
Work exp Minimum 1 Year
Education Not applicable
Language English
Location Tsimshatsui
Employment type Full Time
Benefits Dental plan, Medical plan
Industry Retail - Others
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Catering / Hospitality > Housekeeping / Room Attendant
Sales / Business Development / Customer Service > Retail Sales
Published On 16/01/2017

 

Responsibilities

  • To deliver consistent, friendly and responsive in store concierge service and ensure Lane Crawford standards are consistently executed at all times
  • To provide a full range of concierge services to customers and be proactive in responding to their needs
  • To be highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle
  • To maintain and update customer information and encourage repeat business by building relationships with all concierge customers
  • To professionally handle all customer comments and complaints
  • To understand and perform all tasks for the benefit of the customer relating to Lane Crawford systems
  • To communicate and collaborate with other departments effectively in store and head office to fulfill specific requests from customers
  • To maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times

Requirements

  • Matriculated or above
  • Minimum 1 year of relevant experience in a service field (retail, hospitality etc)
  • Strong service mindset
  • Customer focused with a pleasant and outgoing personality
  • Good problem solving abilities
  • Good command of English and Mandarin
  • Computer literate

 

To apply for this exciting opportunity, please submit your application on Lane Crawford Career or email your resume and your expected salary to jobs@lanecrawford.com.

 

At Lane Crawford we support our staffs with a range of benefits that reflect the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges and medical and dental coverage, we provide shuttle buses, various recreational activities, Staff Assistance Programme and the best in-class Training and Development.

 

All information provided will be treated in strict confidence and used for recruitment purposes only.