At The Peninsula Hong Kong, we pride ourselves on a thriving culture where innovation, creativity and passion are cornerstones to our success. With the highest staff-to-guest ratio of any luxury hotel in Hong Kong, one of the lowest staff turnover rates and some of the longest-serving employees of any...

At The Peninsula Hong Kong, we pride ourselves on a thriving culture where innovation, creativity and passion are cornerstones to our success. With the highest staff-to-guest ratio of any luxury hotel in Hong Kong, one of the lowest staff turnover rates and some of the longest-serving employees of any hotel in the city, our staff members contribute to the success of the organisation as a whole.

As a caring employer, we foster a sense of team work, service and dedication that goes the extra mile. Join us, and you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.

If you possess a positive attitude, an inherent belief in delivering the finest service, and a desire to espouse the best, we would like to hear from you.

Concierge Agent

Job level Entry
Work exp No work experience To 2 Years
Education Diploma / Certificate
Location Tsimshatsui
Employment type Full Time
Benefits 5-day week, Discretionary bonus, Insurance plan, MPF, Medical plan, Statutory holidays
Industry Hospitality / Hotel Services
Job function Travel / Tourism > Guest Relations
Administration > Clerical / Admin / Operation
Operations > Operations
Published On 07/11/2016
ref. CP/1116/03

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

  • 5 days’ work
  • Harmonize and cheerful work environment
  • Dynamic and professional team

Job Responsibilities:

  • Greets consistently and professionally to our guests to provide a warm welcoming experience
  • Provides guests with information on facilities, services, events and attractions, tours, travel routes and transportation schedules
  • Provides restaurant information, gives recommendations and makes restaurant bookings per guests’ preference
  • Keeps updating on sightseeing attractions, dining venues and shopping suggestions within the city but not limited to it
  • Arranges flight tickets, flight reconfirmation, on-line check in and flight schedule updates for our guests
  • Arranges transportation according to guest needs including hotel limousine and other fleet from contract-out agent
  • Handles all incoming couriers and mails on behalf of our guests in a prompt and efficient manner
  • Assists in providing mailing services to our guests including postcards/ letters, speedpost/ air / surface mail through Hong Kong Post, FedEx and DHL

Requirements:

  • Diploma or degree holder in Hotel Management
  • Two years of related experience in the hotel industry
  • Excellent verbal and written English, Cantonese and Mandarin
  • Fresh graduates are also welcome
  • Passionate towards hospitality and concierge business

What’s in it for you?

In return to your hard-work, dedication and professionalism, we offer:

  • An attractive remuneration with discretionary bonus
  • Annual leave and statutory leave
  • 5 days of work a week
  • Option of MPF or ORSO scheme
  • Life and Medical insurance
  • Opportunity for internal transfer
  • Wide range of training and development programmes

Please quote the above job reference number and send your full resume with present and expected salary to

Director of Human Resources
The Peninsula Hong Kong
Salisbury Road, Kowloon, Hong Kong
Tel: 2696 6800  Fax: 2696 6810  E-mail: hrphk@peninsula.com

Personal data collected will be used for recruitment purposes only. 
Applicants who do not hear from us within one month may consider their application unsuccessful.
Personal data of an unsuccessful applicant will be destroyed within three months.