We are one of the specialized companies of Bank of China (Hong Kong) Limited. As a global credit card centre in Hong Kong, we strive to provide world-class credit card products and services to both domestic and overseas customers. We also play a major role in the development of e-commerce as well as...

We are one of the specialized companies of Bank of China (Hong Kong) Limited. As a global credit card centre in Hong Kong, we strive to provide world-class credit card products and services to both domestic and overseas customers. We also play a major role in the development of e-commerce as well as credit card market in Mainland China. To cope with our rapid business expansion, we are now looking for high-calibre candidates to take up the following challenging roles:

Contract Customer Services Officer

Job level Entry
Work exp 1 Year To 2 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location Hong Kong Island
Employment type Contract
Benefits 5-day week
Industry Banking
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Marketing / Public Relations > Marketing - Market Research
Banking / Finance > Research / Analysis
Published On 11/11/2016
ref. CSDCCSO – CP1611

Responsibilities:

  • Conduct market benchmark and monitor the Company’s service competitiveness
  • Communicate with both internal and external parties to ensure customers' service requests are fulfilled
  • To prepare statistics and analysis reports
  • To handle ad-hoc projects as assigned from time to time
  • Five day office works

Requirements:

  • Degree holder or equivalent
  • Minimum 1-2 years' relevant working experience, preferably in banking / credit card business
  • Knowledge in card products, systems and operations is an advantage
  • Customer oriented with good interpersonal skills
  • Fluent in English and Putonghua is a must
  • Immediate availability preferred

Applicants for the above position must be proficient in spoken and written Chinese (including Mandarin) and English, and be competent in MS Office applications. 

Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to recruit@boci.com.hk 

* Personal Data collected will be used for recruitment purposes only. Applicants who do not hear from us within 4 weeks may consider their applications unsuccessful and their data will be destroyed within 3 months of receipt.