Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions,...

Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance and employee benefits.

Prudential plc is an international financial services group with significant operations in Asia, the US and the UK. We serve over 24 million insurance customers and have £509 billion of assets under management as at 31 December 2015. Prudential plc is listed on stock exchanges in Hong Kong, London, New York and Singapore.

Please visit www.prudential.com.hk for more information.

Contract Officer, Customer Call Centre (Outbound)

Job level Middle
Work exp Minimum 3 Years
Education Form 7 or DSE
Location Hong Kong
Employment type Contract
Benefits 5-day week
Industry Insurance
Job function Insurance > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 22/12/2016
ref. MKT-OF-161821

Responsibilities:

  • Coordinate with relevant parties to obtain and evaluate all relevant information to response to customers’ enquiries, concerns and requests about insurance products and services by making outbound calls; follow up with insurance consultants if necessary.

  • Ensure all outbound calls in compliance with the regulatory and internal requirements by following operation procedures. To identify and resolve customer dissatisfaction and find out an effective solution to minimize any business risks; assist in improving operational efficiency and organizational effectiveness.

  • Proactively build long term trust with customers by showing empathy and maintain customer loyalty through the outbound activities (i.e. surrender / premium holiday conservation)

Requirements:

  • Form 7 or above

  • 3 years of experience in Customer Service / Call Centre experience

  • Good written/spoken English/Chinese (Mandarin is a must)

For other vacancies, please visit our website at https://prucareer.prudential.com.hk

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.

Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will be notified.