DHL – The logistics company for the world DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international...

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 340,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 59 billion euros in 2015.

Control Tower Officer (Shift duty)

Job level Middle
Work exp Minimum 3 Years
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Location New Territories
Employment type Full Time
Benefits 13-month pay, Dental plan, Medical plan, Paid overtime, Performance bonus
Industry Freight Forwarding / Logistics / Delivery
Job function Logistics / Transportation > Freight / Cargo Forwarding
Logistics / Transportation > Shipping
Logistics / Transportation > Supply Chain / Logistics
Published On 22/09/2016
ref. NXP/CTO/160920

Role responsibilities:

  • To provide various customer services supports
  • To monitor the daily shipments from warehouse processing, shipment in-transit till delivery
  • To co-ordinate with oversea warehouses, shipping and transportation teams to expedite shipment delivery
  • To handle exceptional shipment requests from customer
  • To understand customer requirements and enhance standardization of operational processes to meet customer's targets across the regions
  • To ensure operation quality to achieve KPI targets

 

Requirements

  • Diploma or above with at least 3 years in customer service or Logistics.
  • Excellent customer services and communication skill
  • Good written and spoken English, Mandarin and Cantonese.
  • Responsible, accountable and good working attitude.
  • Able to work independently and under pressure
  • Willing to work on shift duty (holiday duties and duty hour till 2300 are expected)

 

Applications will be treated in strict confidence. Please send application with full particulars of qualifications, experience, current and expected salary by email to dsc_recruit.hk@dhl.com or by post to Human Resources Department, 25/F, Goodman Interlink, 39 Tsing Yi Road, Tsing Yi, N.T., H.K.(Please quote ref. no.)

Please visit us at www.dhl.com

All information provided will be kept confidential and used only for processing applications. Applicants not contacted within six weeks may consider their applications unsuccessful. Applications will be retained for six months. Should there be any vacancies in our associate companies during the period, applications will be passed onto them for consideration of employment. Applicants may request to review their personal data through dsc_recruit.hk@dhl.com