We are a wholly owned subsidiary of Public Financial Holdings Limited (“PFHL”), a company listed on the stock exchange of Hong Kong (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan and to strengthen our...

We are a wholly owned subsidiary of Public Financial Holdings Limited (“PFHL”), a company listed on the stock exchange of Hong Kong (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan and to strengthen our business operations in Hong Kong, we invite high caliber professionals to join us and be a member of our successful team. If you are looking for a career, not just a job, here is a good opportunity for you.

Customer Relations Officer (Ref: SO-CRO)

Job level Middle
Work exp 3 Years To 5 Years
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Human Resources > Training & Development
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 26/11/2016
  • Handle complaint case independently and conduct prompt and detailed investigation of the case
  • Ensure all investigations are handled in compliance with relevant procedures and regulatory requirements in a timely and appropriate manner
  • Assist in training administration and development activities
  • Promote customer service culture through customer service programs, training, surveys and campaigns
  • Degree holder or above with minimum 3 years of customer service or complaints handling experience
  • Strong knowledge of banking products and operations would be an advantage
  • Proficiency in spoken and written English and Chinese
  • Excellent interpersonal and communication skills

Please visit our website http://www.publicbank.com.hk/en/about/career for other career opportunities within our Group.

Interested parties please send your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department at email address hr@publicbank.com.hk or Fax No. 2815 3157 or Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong.

Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which will be provided immediately upon request by contacting our Human Resources Department at the above email address.