NTK Academic Group Established in 1996, NTK Academic Group is one of the leading educational service providers in Southeast Asia. Centrally located in Hong Kong, our learning center occupies 25,000 square feet of a Grade A office complex, with over 90 classrooms, study areas and a science laboratory....
NTK Academic Group

 

Established in 1996, NTK Academic Group is one of the leading educational service providers in Southeast Asia.  Centrally located in Hong Kong, our learning center occupies 25,000 square feet of a Grade A office complex, with over 90 classrooms, study areas and a science laboratory. We specialize in academic programs for students following international curriculum, standardized test preparation, educational planning and educational publishing.

For further details, please visit NTK’s website:

http://www.ntk.edu.hk

Customer Relationship Manager (Ref: CP0924CRM16)

Job level Senior
Work exp Minimum 2 Years
Education Bachelor Degree
Location Causeway Bay
Employment type Permanent
Benefits General holidays, Statutory holidays, MPF, Guaranteed bonus, Insurance plan, Medical plan
Industry Education / Training
Job function Education / Training > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Sales Management
Published On 24/09/2016
ref. CP0924CRM16

Responsibilities:

  • Recognize and understand customer needs and be able to provide solutions in a prompt manner 
  • Manage the team in formulating sales and business strategies in achieving sales targets
  • Be a strong people manager to drive and coach sales team to achieve outstanding sales results and to maintain strong relationship with customers.
  • Deliver high quality customer services, handle enquiries and/or complaints
  • Co-ordinate with other departments to enhance service quality
  • Handle ad hoc assignments as required

Requirements:

  • A Bachelor degree or above
  • Minimum 5 years customer service experience
  • Able to work under pressure and tight deadlines
  • Sound analytical skills with strong collaboration capability and be able to influence people at various levels
  • Dynamic personality with strong winning and high performance mindset
  • Fluent in both written and spoken English and Chinese; Mandarin an advantage
  • Self-driven, meticulous, presentable, sociable, flexible and responsible
  • A quick learner with excellent communication and interpersonal skills
  • Willing to work on shift
  • Experience in educational industry is an advantage

 

Working Location

  • Causeway Bay and Kowloon City Area

  

What We Offer

An attractive remuneration package, incentive payment, training program, medical benefits, and sponsorship of staff well-being activities will be offered to the successful candidate, along with various career development and advancement opportunities. The School offers a friendly and multi-national working environment.

Salary is commensurate with qualification and experience.

Thank you for your interest. Please note that we will only contact shortlisted candidates. 

We are an equal opportunity employer.  Personal data collected will be used strictly for recruitment purposes only and will be destroyed within 12 months.

Interested parties please send detailed CV and cover letter with expected salary to recruitment@ntk.edu.hk.