We are a professional, dynamic and aggressive consultancy providing a wide range of recruitment related solutions to our clients around the world. We have a successful proven track record for searching & selecting the right talent for different corporations. One of our clients (a well-known Telecommunication...

We are a professional, dynamic and aggressive consultancy providing a wide range of recruitment related solutions to our clients around the world. We have a successful proven track record for searching & selecting the right talent for different corporations. 

One of our clients (a well-known Telecommunication service provider) is now looking for a high calibre candidate to fill the following position:

Customer Service Associate/ Executive (B2B) - Few posts - Ref. 3629

Job level Entry
Work exp Minimum 2 Years
Education Diploma / Certificate
Location Central
Employment type Full Time
Benefits 13-month pay, 5-day week, Dental plan, Medical plan, Paid overtime, Performance bonus
Industry Telecommunications
Job function Sales / Business Development / Customer Service > Telemarketing / Call Centre
Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 20/11/2016

 

Post 1: Customer Service Associate (MNC)

  • Degree or above;
  • 2 years or above experiences in Account management/ Sales coordination/ Customer service;
  • Working experience in multi-national company is preferred but not a must;
  • Fluent in English (a must) and Chinese (Cantonese & Mandarin);
  • Act as a representative between Clients and internal departments to manage international and domestic projects under a timely schedule;
  • Provide accurate and effective communication to both internal and external customers;
  • Support Sales Team in client management and relationship-building;
  • Shift duty is required (will arrange roster in advance and change about once a month - with shift allowance);
  • Good typing skill in both English and Chinese is a plus;
  • Good communication and interpersonal skills.

Remarks:

  • Monthly salary: HK$14K - 16K + shift allowance (HK$3K for 2nd shift / HK$5K for 3rd shift) + double pay + discretionary bonus;
  • Working hours: 8 hours per day (7:30-15:30/ 15:30-23:30/ 23:30-7:30);
  • Working location: Central;
  • 5-day work;
  • Good fringe benefits e.g. banking holiday, medical, dental, etc;
  • Company background: US listed, fortune 500.

Post 2: Senior/ Customer Service Executive - Few posts

  • F.5 or above;
  • Experience in call centre is an advantage;
  • Handling inquiries through inbound calls and emails;
  • Provide after-sales service to customers;
  • No need to cold-call or achieve sales target;
  • Good customer service and problem solving skills;
  • Good command of English and Chinese (Cantonese & Mandarin);
  • Candidates with more experience will be considered as Senior Positions.

Remarks:

  • Monthly salary: HK$13K-19K + discretionary bonus;
  • Working location: Kowloon Bay;
  • 5-day work;
  • Good fringe benefits including banking holiday, etc.

Interested parties please email your updated resume with latest and expected salary package in "MS WORD" format to dickcv@kek.com.hk or fax to 852-3011 3069.

Please quote the job Ref. No. and Applied Post on the subject of your application.
Company website: www.kek.com.hk

The information provided will only be used for recruitment related purposes.