Customer Service Executive

Job level Entry
Work exp Minimum 3 Years
Education Associate Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Banking / Finance > Operations
Administration > Clerical / Admin / Operation
Published On 11/01/2017

Job Responsibilities:

  1. To settle all Banknotes trade captured in the system promptly, accurately and efficiently in accordance to approved policies and procedures.
  2. Perform activities in client order placement and fulfillment. Ensure all banknotes stock entrusted are properly and completely accounted at all times.
  3. Attend to customers and other stakeholders enquiries promptly and diligently in matters related to banknotes trade settlement.
  4. To properly process, sort, pack and document all banknotes stock in preparation for further handling.
  5. Coordinate with business partners to provide solutions to operational issues and problems.
  6. Conduct end-to-end process and follow the bank’s standard operating procedures.
  7. Any other related assignments delegated down by supervisors.

Job Requirement

  • Post-secondary educated or above with minimum 3 years of counter service or customer service experience or operations in supply chain management.
  • Knowledge and experience in cash processing is an added advantage.
  • Detail conscious with strong customer service sense and communication skills.
  • Proficient in MS Office applications
  • Able to prioritise and be flexible
  • Strong team working skills
  • Good command of spoken and written English and Chinese. Putonghua is a plus.

Interested parties please send a full resume with expected salary to  hk.hr@cimb.com