About HKT Teleservices HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited. HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer...

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States and Panama, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/, or call us at +852 2888-3636 (Asia) / +86 4008-812-812 (mainland China) / +1-614-280-1600 (Americas).

Customer Service Executive (Commercial Hotline –Mobile Service “Evening Shift”

Job level Entry
Education Form 7 or DSE
Language Chinese - Cantonese, Chinese - Mandarin, English
Location Kowloon Bay
Employment type Full Time
Benefits 5-day week, Medical plan
Industry Telecommunications
Job function Sales / Business Development / Customer Service > Telemarketing / Call Centre
Sales / Business Development / Customer Service > Business Development
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 24/09/2016

We are looking for a customer oriented service executive to act as liaison, provide mobile product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

 

The Job: 

  • Effectively manage amounts of incoming calls
  • Identify and assess customer’s needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information to all inquiries
  • Handle business mobile & corporate solution customers mobile billing inquiries and disputes
  • Handle general change of services inquiries
  • Handle mobile related value-added-service inquiries
  • Handle Smartphone, Blackberry customer general enquiry and technical trouble shooting
  • Generate sales lead, cross-sell and up-sell mobile products to business customers, meet personal/team sales targets
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Willing to perform shift duties
  • Operating Windows : 15:00 – 22:00 / 17:00 – 00:00 (including Sat/Sun/Public Holiday, night shift allowance is applied)
  • Working Location: Kowloon Bay

 

The Person: 

  • Secondary education or above with at least 1 year of proven customer service experience in sales or customer service field
  • Good command of English & Cantonese. Mandarin is preferable
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Candidates with less experience will be considered for the position of Customer Service Representative

 

We offer : 

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

 

For enquiries, please call: 2888 2014

To apply :

Post     :   Human Resources, HKT Limited, 22/F, West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan, Hong Kong

 

E-mail :    telsjobs3@pccw.com

 

 

Fax      :    2962 5613

 

 

PCCW is an equal opportunity employer and welcome applications from all qualified candidates.  Information provided will be treated in strict confidence and only be used for recruitment related purposes.  Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

 

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW.  As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position.  You may decline to provide your personal data but then PCCW may not be able to process your job application.