Customer Service Executive (Phone Banking), Credit Card, Customer Centre, Technology & Operations

Job level Entry
Education Diploma / Certificate
Location Hong Kong
Employment type
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 01/12/2016

<2290 8719 or submit an online application at www.dbs.com/hk/en/careers>>

Responsibilities

  • Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience
  • Implement customer retention programs and identify cross-selling opportunities proactively
  • Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements
  • Requirements
  • Post secondary or above, preferably degree holder in any disciplines
  • Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage
  • Customer-focused with excellent communication and interpersonal skills
  • Able to work in shifts on weekends and public holidays
  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
  • Fresh graduate will be considered

 

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Please check out our recruitment video on Customer Service Executive https://youtu.be/Jup3rKEiU_o for more information. Kindly call our recruitment hotline at 2290 8719 or submit an online application at www.dbs.com/hk/en/careers.