FWD spans Hong Kong & Macau, Thailand, Indonesia, the Philippines and Singapore, offering life insurance across its markets. In Hong Kong, FWD also provides general insurance, employee benefits, pension and financial planning services. FWD’s strategic focus is to leverage technology to create...

FWD spans Hong Kong & Macau, Thailand, Indonesia, the Philippines and Singapore, offering life insurance across its markets. In Hong Kong, FWD also provides general insurance, employee benefits, pension and financial planning services. FWD’s strategic focus is to leverage technology to create fresh customer experience, deliver easy-to-understand products, and achieve its vision to become the leading pan-Asian life insurer that changes the way people feel about insurance.

FWD is the insurance business arm of investment group, Pacific Century Group. The life insurance and general insurance operating entities of FWD Hong Kong have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited has been affirmed ‘A3’ by Moody's and ‘A’ by Fitch, FWD General Insurance Company Limited has also received ‘A’ rating from Fitch, all with a stable outlook.

In Hong Kong & Macau, FWD has been providing quality services to around 450,000 customers with over 600 staff.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

Customer Service Executive/Specialist (Ref: S570)

Job level Middle
Work exp 1 Year To 2 Years
Education Bachelor Degree
Location Hong Kong
Employment type Permanent
Benefits Dental plan, Insurance plan, Medical plan
Industry Insurance
Job function Insurance > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 04/10/2016
ref. S570

The Job:

• Provide excellent customer service to walk-in customers at the service counter in a timely manner
• Collect premiums, handle policy related enquiries and provide professional solutions or advice
• Schedule customer appointments and resolve complaints in a professional manner
• Ad hoc project as assigned

The Person:

• University graduate with 1-2 years relevant experience, preferably gained from insurance industry
• Customer oriented, proactive and willing to take challenge and flexible
• Independent and able to work under pressure
• Excellent communication skills with good written and spoken English and Chinese
• Passed Paper I , II & III of IIQE preferred
• PC literate in MS Office
• 6-day of work and Shift duty at different locations are required

 

We offer 20-24 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate. Interested parties please send your full resume with current & expected salary, education and working experience to Human Resources Department (1/F FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong) or email to recruit08.hk@fwd.com or fax to 28503838.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.