GIVE YOUR CAREER MEANING BY HELPING TO MAKE LIFE BETTER FOR PEOPLE TOUCHED BY CANCER We are Hong Kong's largest cancer support organisation, providing FREE information and professional support to anyone living with or affected by cancer through our network of CancerLink Support Centres. We invite...

GIVE YOUR CAREER MEANING BY HELPING TO MAKE LIFE BETTER FOR PEOPLE TOUCHED BY CANCER

We are Hong Kong's largest cancer support organisation, providing FREE information and professional support to anyone living with or affected by cancer through our network of CancerLink Support Centres.

We invite enthusiastic individual to join our Call Centre in the new CancerLink Support Centre in Kwai Chung which will be opened in November 2016. Join us by putting care into action so no one faces cancer alone.

Customer Service Manager

Job level Middle
Work exp 3 Years To 5 Years
Education Diploma / Certificate
Location Hong Kong
Employment type Full Time
Benefits 5-day week, Dental plan, Education subsidies, Insurance plan, Medical plan
Industry Charity / NGO / Non-Profit Org
Job function Government / Social Service > Community Services / Non-profit Organisations
Marketing / Public Relations > Marketing - Communications
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 14/10/2016

Responsibilities

  • Responsible for daily operation and management of Call Centre to ensure the team achieve optimal service level and standard;
  • Formulate procedure/guideline/manual and benchmark service level for on-going service improvement;
  • Conduct periodic review, prepare statistics/management reports and set goals of Call Centre align with the company’s development strategy and mission;
  • Provide coaching, on-job training and drive the team to achieve departmental target, and
  • Work with internal departments to promote service, manage escalated complaint and take affirmative corrective action to improve service quality to meet client satisfaction.

 

Requirements

  • Diploma holder or above with significant Call Centre customer service working experience;
  • Service-oriented, warm caring attitude with excellent telephone manner;
  • Proactive, strong analytical/problem-solving skills and a dynamic team player;
  • Excellent communication and interpersonal skills, and
  • Strong PC skill and proficiency in Microsoft Office.

 

** Candidate with less experience will be considered as Customer Service Executive.

 

Remuneration package will be offered to qualified talents whose competency, experience and knowledge match our requirements. If you think you are up to the challenge and wish to work with a group of dynamic and energetic associates, we want to hear from you. Tell us your expertise, knowledge and area where you can contribute to us. Simply send in your application, resume, current and expected salary to our Human Resources and Administration Department at:

 

Hong Kong Cancer Fund

Suite 2501 Kinwick Centre

32 Hollywood Road

Central, Hong Kong

 

E-mail: hr@hkcf.org

 

Only shortlisted candidate will be notified. All applications and personal data collected will be kept in strict confidence for selection purpose only.

 

Website: http://www.cancer-fund.org