Customer Service Officer

Job level Entry
Work exp 1 Year To 2 Years
Education Diploma / Certificate
Location Kwai Fong
Employment type Full Time
Benefits 5-day week, Dental plan, Medical plan
Industry Retail - Others
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Others
Published On 27/09/2016
ref. CSO/27/09/CP

Responsibilities :

-   Handle customers complaints & enquiries, including answering email & phone calls.

-    Initiate, plan and execute cross-departmental customer- enhancement projects and follow-ups

-   Maintain customer orders

-   Inspect product quality, check order report & side tasks and follow up ad-hoc tasks


Requirements :

-  Diploma or above

-   Minimum 1 year experience in CS field

-   Excellent command of spoken and written English, Cantonese (with Mandarin also preferred)

-   Major in English study is an advantage

-   Computer literate, proficiency in MS Office and Access

-   Chinese typing is a must

-   7 day Shift duties required (including public holidays and weekends)

-   Experience in e-commerce industry will be an added advantage

-   Open minded, flexible and able to work in a highly dynamic, high pressure environment and meeting tight deadline

-   Logical problem solving skill & able to multi-task.

-   Customer-oriented

-    Able to work under minimum supervision

-   Interested in entertainment & fashion products

-   Must be a team-player