Nesta is a premium recruitment firm specializing in Banking, Information Technology, Telecommunication, Hospitality, Logistic and Supply Chain and Luxury Retail. We offer full spectrum of recruitment services, from junior to senior level placement, temporary and contract staffing, to our top tier clients....

Nesta is a premium recruitment firm specializing in Banking, Information Technology, Telecommunication, Hospitality, Logistic and Supply Chain and Luxury Retail. We offer full spectrum of recruitment services, from junior to senior level placement, temporary and contract staffing, to our top tier clients. We firmly believe that relationships are the key ingredient in our operations and ensure we are seen as trusted partner.

Customer Service Officer (Leading Insurance company, Hotline Line) 18-22K

Job level Entry
Work exp 2 Years To 5 Years
Education Bachelor Degree
Language Chinese - Mandarin, English, Chinese - Cantonese
Location Hong Kong
Employment type Full Time
Benefits Medical plan, Insurance plan, 5-day week, MPF, Year-end bonus, Discretionary bonus, Guaranteed bonus
Industry Insurance
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Insurance > Others
Published On 12/11/2016
Salary (HKD) $18,000 - $22,000

Our clients is an leading insurance company and they are seeking for experienced customer service officer to join their teams.

Responsibilities: 

  • Ensure clients receive the highest quality advice and service by understanding their needs and provide corresponding solutions 
  • To retain customers with full surrender requests, policy maturity 
  • Provide follow up calls on vulnerable clients to make sure everything is align with regulatory requirements 
  • Provide advice or recommendation to management 
  • Work closely with Customer Care team to ensure that all customers touch points as smooth, seamless

Requirements: 

  • A minimum of 1 year solid experience in call center within insurance company. Candidate from banking service might be considered as well 
  • Knowledge on investment product is highly required 
  • Good command of both spoken and written English and Mandarin

Interested parties, please send your application with avaliablity, current and expected salary to rep.hk@nesta.com.hk

All personal information is used for recruitment purpose only.

For details information, please visit our company website www.nesta.com.hk