Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of more than $20 billion, we have approximately 65,000 employees and serve customers within pharmaceutical and biotech...

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of more than $20 billion, we have approximately 65,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and solve analytical challenges ranging from complex research to routine testing to field applications. Visit www.thermofisher.com.

Customer Service Representative

Job level Middle
Work exp 3 Years To 8 Years
Education F.5 - F.7 or DSE
Language English, Chinese - Cantonese, Chinese - Mandarin
Location New Territories
Employment type Permanent
Benefits 5-day week, General holidays, Dental plan, Medical plan
Industry Biotechnology / Chemicals / Laboratory
Job function Administration > Clerical / Admin / Operation
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Others
Published On 21/09/2016

Job Responsibility:

  • Manage customer enquiry by phone or e-mail
  • Order management and creation, chasing/monitoring order until invoice
  • Project handling
  • Report analyzing
  • Complaint handling and case following up until closed
  • Project handling
  • Co-ordination with other departments for internal/external issue

Qualifications

  • F.5 graduation or above
  • 3 years above Customer Service with order management experience
  • Project handling, Report analyzing  
  • Fluent in Mandarin and English
  • Good communication skill, willing to learn, allow work overtime, discussable, good organization
  • Experience with E1, Oracle is preferable
  • Willing to learning, adaptable, proactive, good logical thinking, good communication skill
  • Can work overtime when necessary

Other benefits:

  1. 5 working days
  2. 12 months salary
  3. Medical insurance
  4. Dental insurance
  5. Life insurance

Job Responsibility:

  • Manage customer enquiry by phone or e-mail
  • Order management and creation, chasing/monitoring order until invoice
  • Project handling
  • Report analyzing
  • Complaint handling and case following up until closed
  • Project handling
  • Co-ordination with other departments for internal/external issue
 

 

Qualifications

 

·         F.5 graduation or above

·         3 years above Customer Service with order management experience

·         Project handling, Report analyzing  

·         Fluent in Mandarin and English

·         Good communication skill, willing to learn, allow work overtime, discussable, good organization

·         Experience with E1, Oracle is preferable

·         Willing to learning, adaptable, proactive, good logical thinking, good communication skill

·         Can work overtime when necessary

Other benefits:

1)      5 working days

2)      12 months salary

3)      Medical insurance

4)      Dental insurance

5)      Life insurance

*Interested parties please send resume stating your latest salary package, availability and expected salary at recruit.hk@lifetech.com*

 

*Interested parties please send resume stating your latest salary package, availability and expected salary at recruit.hk@lifetech.com.*