Our client is a leading global brand in the logistics industry with continuous business expansion and is seeking high caliber to join their operations in Hong Kong.

Our client is a leading global brand in the logistics industry with continuous business expansion and is seeking high caliber to join their operations in Hong Kong.

 

Customer Service Representative

Job level Entry
Work exp Minimum 1 Year
Education Form 7 or DSE
Language Chinese - Cantonese, English
Location Kowloon Bay
Employment type
Industry Freight Forwarding / Logistics / Delivery
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 21/11/2016

 

Responsibilities:

  • Provide qualitycustomer services independently and professionally;
  • Perform shipment tracing, complaints follow-up, enquiries handling and solution suggestions;
  • Prepare reports and conduct courtesy visits;
  • Reflect customers' feedback to management; and
  • Work closely with other departments / international network / insurance companies
  • Solve problems and complaints from customers

Requirements:

  • Post-secondary education or above
  • Minimum 1-2 years' customer service or call centre or key account management experience
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage
  • Customer-focus, flexible, initiative and able to work under pressure
  • Effective interpersonal and communication skills
  • Good problem solving skills

Interested parties, if you meet the above requirements, please click "APPLY" below or call Alice Lee at +852 3468 7691 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.


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