Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of $17 billion, we have approximately 50,000 employees in 50 countries and serve customers within pharmaceutical and biotech...

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of $17 billion, we have approximately 50,000 employees in 50 countries and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through our premier brands, Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity™ Lab Services, which offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. Our products and services help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Visit www.thermofisher.com.

Customer Service Representative

Job level Middle
Work exp Minimum 3 Years
Education Form 5 or DSE below
Location Hong Kong
Employment type Full Time
Benefits 5-day week, Dental plan, Insurance plan, Medical plan
Industry Biotechnology / Chemicals / Laboratory
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Others
Published On 06/01/2017

Job Responsibility:

  • Manage customer enquiry by phone or e-mail
  • Order management and creation, chasing/monitoring order until invoice
  • Project handling
  • Report analyzing
  • Complaint handling and case following up until closed
  • Project handling
  • Co-ordination with other departments for internal/external issue

Qualifications

  • F.5 graduation or above
  • 3 years above Customer Service with order management experience
  • Project handling, Report analyzing
  • Fluent in Mandarin and English
  • Good communication skill, willing to learn, allow work overtime, discussable, good organization
  • Experience with E1, Oracle is preferable
  • Willing to learning, adaptable, proactive, good logical thinking, good communication skill
  • Can work overtime when necessary

Other benefits:
1) 5 working days
2) 12 months salary
3) Medical insurance
4) Dental insurance
5) Life insurance

 

*Interested parties please send resume stating your latest salary package, availability and expected salary at recruit.hk@lifetech.com*