AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance. AXA Hong Kong is committed...
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

Customer Service Representative

Job level Entry
Work exp No work experience
Education Associate Degree
Location Hong Kong
Employment type Full Time
Industry Insurance
Job function Insurance > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Channel / Distribution
Published On 22/06/2017
ref. 160002WT_84986
Job Responsibilities
  • Assist day-to-day activities at walk in centre and customer enquiry, MCV Verification, etc. to maintain smooth and good customer service standard to customers
  • To handle MCV Identity document verification
  • To handle new business and renewal payment
  • To greet and serve MCV client and distributors
  • To provide end to end customer service with strong customer mindset
  • To handle and monitor traffic
  • Sustain operational efficiency and team effectiveness
  • Support team leader to maintain excellent customer service standard




Job Requirements
  • Tertiary education or above
  • Strong Customer service mindset
  • Good interpersonal and communication skills
  • Self-motivated, detail-oriented and positive
  • Good interpersonal and communication skills to handle both internal and external customers
  • Good people skills and able to work under pressure
  • Excellent command of both written and spoken English and Chinese