JNS Professionals is a full service professional recruitment consultancy which aims to assist our clients and candidates throughout the whole hiring process in various industries. We deliver our services with heart and soul, resulting in matching the right talent with the right opportunity.

JNS Professionals is a full service professional recruitment consultancy which aims to assist our clients and candidates throughout the whole hiring process in various industries. We deliver our services with heart and soul, resulting in matching the right talent with the right opportunity.

Customer Service Team Leader

ref. stu112916

Our client is a world class travel and lifestyle rewards programme which offers a range of privileges to the premium clients. In order to support its rapid expansion, they are looking to hire a Customer Service Team Leader in join the team.

  

Responsibilities: 

  • Handle and resolve complaints and complex member enquiries escalated from CSE
  • Ensure proper implementation of new services and programmes
  • Assist in disseminating programme information and conducting product briefing as necessary
  • Review and evaluate service quality and effectiveness of CSEs and take remedial action if required
  • Provide guidance and support to facilitate CSEs in service delivery and daily operation

 

Requirements:

  • Diploma or Degree holder with 5 years’ relevant working experience in airline/travel industry including customer/member service and / or loyalty programmes
  • Experience in managing teams of over 10 staff
  • Team player with strong communication and interpersonal skills
  • Excellent customer-service mindset, result orientated and with zeal to achieve success
  • Good command of spoken English and Cantonese, and written English and Traditional Chinese

Email CV with expected salary to MichaelH@jnspro.com

Or call 3980 9391 for a confidential discussion. All personal data collected will be kept in strict confidence and would only be used for recruitment purpose.