RECOLO | CMI Recolo Executive Search is a leading talent acquisition consultancy firm simply provides one of the best recruitment services throughout the APAC region. We service the world’s leading financial institutions, global high-tech conglomerates, and many Fortune 500 multinational corporations....

RECOLO | CMI

Recolo Executive Search is a leading talent acquisition consultancy firm simply provides one of the best recruitment services throughout the APAC region. We service the world’s leading financial institutions, global high-tech conglomerates, and many Fortune 500 multinational corporations.

Recolo | CMI is the Commerce, Manufacturing and Industrial sectors, consultancy arm of Recolo Executive Search. This team is highly specialised in providing solutions from strategic regional C-Suite roles to specialist niche roles within these sectors.

Recruitment solutions for Employers -  http://goo.gl/mHJG0K

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Customer Services Associate - Luxury - HK$20-30K

Job level Entry
Work exp Minimum 2 Years
Education Associate Degree
Location Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Performance bonus
Industry Retail - Luxury / Jewellery / Watch
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 26/11/2016
ref. JBHK161108002

Our client is a luxury brand looking for a Customer Services Representative to join in their APAC team of 40. This team will provide excellent customer services enquiries by email or phone, and handle compliant in a professional manner. Internal career prospection will be provided.

 

Responsibilities   

  • Answer customer requests or enquiries by phone or email in a professional manner
  • Handle customer compliant via various channels including customer hotline, written channels, and referral from internal parties.
  • Be familiar with FAQs and providing solutions to customers
  • Managing goods returns or repairs under company guideline , and provide advice or solution until satisfied and resolved
  • Participating to ad hoc projects when required

 

Requirements 

  • Minimum 2 years of customer services experiences
  • Excellent spoken and written communication skill
  • Proficient in PC skills
  • Fluent in English, Cantonese and Mandarin is a must
  • 5 days per week 

 

Thank you for your interest with Recolo Careers. For your application to reach directly to our consultant responsible for this job openings please apply via our careers portal below for a quick reply. 

Apply Here >> Confidential & Secure - https://goo.gl/i7GDYQ

Problems? +852 3527 6188 

Application Disclaimer.

We recommend that application is made via our careers portal above. This application process does not sit in an email box but directly notifies the specialist consultant on our in-house systems for processing. Furthermore, our business intelligence systems will try to match other suitable jobs with other consultants that are not advertised externally. This accounts for between 50% – 70% of our job openings in HK alone.

You could apply using other methods but this will end up in our central email inbox. Which means our researchers will need to go through hundreds or even thousands of emails before they can finally match you to the consultant. If you want a rapid response, we suggest Recolo Careers Portal above. Furthermore, Recolo complies with the Personal Data (Privacy) Ordinance and regulated by the Labour Department.

If you are interested in other job opportunities, please visit - http://jobs.myrecolo.com/