We are a Hong Kong Top Brand’s manufacturer and distributor of Home Electrical Appliances and Kitchen Equipment Company. We invite all self-motivated and competent individuals to apply for the following position:

We are a Hong Kong Top Brand’s manufacturer and distributor of Home Electrical Appliances and Kitchen Equipment Company. We invite all self-motivated and competent individuals to apply for the following position:

Customer Services Officer

Job level Middle
Work exp Minimum 3 Years
Education Diploma / Certificate
Location Hong Kong
Employment type Full Time
Benefits Medical plan, Year-end bonus
Industry Manufacturing - Electronics / Electrical
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Technical Sales / Sales Engineer
Published On 16/11/2016
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Responsibilities:

  • Assist Manager to monitor and maintain smooth operation to the team
  • Handle incoming calls from CS hotline system in a professional manner, answer inquiries received by phone and by mail
  • Deliver quality customer service including order processing, follow up and handle inquiries or complaints with good communication skill, friendly and polite manner
  • Liaise with internal departments to solve customer problems and request
  • Provide administrative and clerical support to the team
  • Assist in any ad hoc project as required 

Requirements:

  • Diploma or above in Sales & Customer Relations/Public Administration /Hospitality Management or other related disciplines
  • At least 3 years’ relevant experience in customer services preferably gained from call centre
  • Experience handle inquiries and complaints in Home Appliance industry will be advantage
  • Good command in spoken and written Chinese and English, including Mandarin
  • Proficiency in MS Office (Word, Excel, etc)
  • Good communication, interpersonal, problem solving skills
  • Detail-minded, hard-working, independent and self-motivated
  • Mature with good telephone manner and be a good team player
  • Candidate with less experience will be considered as Customer Service Assistant
  • Immediate availability is highly preferred

We provide friendly and dynamic working environment to the right candidate.  Interested parties, please send your full resume with current salary, expected salary and availability to cv.recruit@germanpool.com or by clicking ‘Apply Now’. 

For more company details, please visit our website at www.germanpool.com 

German Pool (Hong Kong) Limited is an equal opportunity employer. It provides equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations. 

(All information collected will be used for recruitment purpose only.)