Hong Kong Aviation Ground Services Limited (HAGSL) officially launched operation in 2014 to provide ground handling services (self-handling and third party handling) at Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines. Our Service Approach Passion to deliver Extra...

Hong Kong Aviation Ground Services Limited (HAGSL) officially launched operation in 2014 to provide ground handling services (self-handling and third party handling) at Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines.

Our Service Approach

Passion to deliver

Extra to give

Options to offer

Promise to fultill

Lasting impression to create

Emotion quotient to serve

 

In order to cope with our expansion, we are currently seeking high caliber candidates for the following position:-

Customer Services Supervisor – Lounge Services

Job level Middle
Work exp Minimum 4 Years
Education Form 5 or DSE below
Location HK International Airport
Employment type Full Time
Industry Travel / Tourism
Job function Operations > Operations
Travel / Tourism > Passenger Service
Travel / Tourism > Customer Service
Published On 03/12/2016
ref. HAGSL/OP-LG/SPVR/CP

Job Responsibilities:

  • Monitor & Handle flight reservation and ticketing at airport counter;
  • Provide information for customer needed, such as flights schedule, airfare, ticket conditions;
  • Prepare weekly & monthly report for management;
  • Respond to customer enquiries on frequent flyer programme;
  • Handle telephone calls for flight information enquiries;
  • Handle in / out e-mail relating to airport ticketing;
  • Handle flight protection and arrange all necessary documents as per ticketing sources;
  • Follow up the company safety policy.

Requirement:

  • Form 5 graduate or above with at least 5 subjects passed in HKCEE, including English & Chinese or equivalent;
  • Possess minimum 4 years’ experience in airport operations and customer service field, preferably with at least 2 years in leadership skill position;
  • Knowledge in airline ticketing & reservation system;
  • Good telephone manner and passenger handling skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Willing to work on shift & overtime;
  • Able to work under pressure.

*Candidates with less experience will be considered as Customer Services Leader – Ticketing &Information Services.

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by e-mail hr.recruit@hagsl.com (with position applying for and reference number quoted in the subject). We are also welcome for sending your full name and interest position by whatsapp at 90278119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at http://www.hagsl.com.

 

All applications will be treated in strict confidentiality and used for recruitment purposes only. Applicants who are not invited for interview within 4 weeks may consider their applications unsuccessful.