Helpdesk Engineer

Job level Entry
Work exp Minimum 2 Years
Education Diploma / Certificate
Language Chinese - Mandarin, English, Chinese - Cantonese
Location Kwun Tong
Employment type Permanent
Benefits 5-day week, Discretionary bonus, Education subsidies, Insurance plan, Medical plan
Industry Information Technology
Job function Engineering > Electrical / Electronic Engineering
Information Technology > Help Desk / IT Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 23/09/2016

The Job:

  • Perform helpdesk role and respond to customers’ problems on Ricoh products and IT services at the first contact level
  • Provide customers relevant and accurate product and services information and resolve their problems
  • Maintain helpdesk technical documentation, handle call logs and reports

 The Person:

  • Holder of High Diploma or above in Computer Science, Electronic Engineering or equivalent
  • Possession of MCSE, MCITP, CCNA is highly preferred
  • 2 years’ Helpdesk experience with strong troubleshooting skills in Windows desktop environment
  • customer-focused, self-motivated and be a good team player
  • Strong communication and interpersonal skills
  • Good commend of English and Chinese
  • Willing to work outside office hours when required

We offer 5-day work, attractive remuneration and benefits package to the right candidate.     

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to the Human Resources and Administration Division, Ricoh Hong Kong Limited, by e-mail to or by fax 2833 7891.

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.