838 unique Roles & 60 varied departments. 1 club. 1 team
Remarkable careers
A world-class horse racing operator. A top charitable organisation and Hong Kong’s largest community contributor, donating HK$3.87 billion in 2014/15. A major taxpayer, Hong Kong's largest single by far, generating a record HK$20.05 billion in 2014/15 for public funds. A pioneer in technology application for sporting and betting entertainment, striving for the highest levels of customer service. A club recognised as one of Asia’s most prestigious. This is The Hong Kong Jockey Club, a truly remarkable organisation offering you remarkable career opportunities with unparalleled prospects for future growth and development.
Interactive Services Officer (Operations)

 

Our Interactive Services Department is responsible for the management and development of the fast growing interactive betting channels, including the web-based Online Betting Services (eWin), the Mobile Betting Service (iPhone / Android / Windows betting apps) and various betting devices. These interactive channels in total serve over 1,200,000 customers and contribute to over 60 per cent of the Club’s betting turnover. The Department also manages key account processes and channel infrastructure across channels which are essential to customers’ digital wagering experience. Last but not least, the Department has also taken on the role of wagering systems “champion" for all betting channels.


You will

  • participate in daily monitoring and operation of the Club's interactive betting channelspar
  • resolve customer enquiries and problems regarding the Club’s interactive betting channels
  • participate in the post go-live checking of system implementation of Club's interactive betting channels enhancement
  • participate in the UAT, including but not limited to test plan development, preparation of test cases and expected outputs, test execution and results documentation and communication
  • supervise and recruit part-time support staff


You should

  • be a degree holder in Business with strong technology knowledge and experience in e-Business OR
  • be a degree holder in Information Systems or Engineering with a keen business sense and ability to take the customer’s viewpoint
  • have at least 3 years’ relevant working experience; experience in customer support or operation support in e-Business will be an advantage
  • have exposure to customer-centric design and development of e-Business web sites and / or portals
  • be energetic, creative and persistent in achieving results
  • have excellent written and oral communication skills in both English and Chinese
  • be able to work on shifts round the clock, including Sundays and public holidays


Terms of Employment
The level of appointment will be commensurate with qualifications and experience.



How to Apply

Please send your resume, complete with expected salary and job reference to:

Email : recruit3@hkjc.org.hk
Fax    : 2881-7966
Mail   : Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley,
Hong Kong

 


Find out more about the remarkable opportunity today. Visit our website at http://www.hkjc.com/ now.


We are an equal opportunity employer.
Personal data collected will be used for recruitment purposes only.


Find out more about this remarkable opportunity today. Visit our website at www.hkjc.com now.
We are an equal opportunity employer.
Personal data collected will be used for recruitment purposes only.