About The Hong Kong Jockey Club
Remarkable Careers
A world-class horse racing operator and one of the world’s largest charity contributors, donating a record HK$3.9 billion in 2015/16. A major taxpayer, Hong Kong's largest by far, generating HK$20.9 billion in 2015/16 for public funds. A pioneer in technology, striving for the highest levels of customer service. A membership club, recognised as one of Asia’s most prestigious. Above all an organisation dedicated to the overall betterment of Hong Kong. This is The Hong Kong Jockey Club, a truly remarkable organisation offering you a rewarding career with unparalleled prospects for growth and development.
發展理想事業
馬會是世界級賽馬機構,也是全球最大慈善公益機構之一,在二一五/一六年度的慈善捐款,達破紀錄的三十九億港元;馬會亦是全港最大的單一納稅機構,在同年為政府庫房帶來二百零九億港元的稅款。此外,馬會採用先進科技,為顧客提供優質服務;亦是亞洲區內最尊貴的會員會所之一。馬會一直致力建設更美好香港,在這裡,你可以發揮所長、盡展抱負。
Interactive Services Officer (Operations)

 

Our Interactive Services Department is responsible for the management and development of the fast growing interactive betting channels, including the web-based Online Betting Services (eWin), the Mobile Betting Service (iPhone / Android / Windows betting apps) and various betting devices. These interactive channels in total serve over 1,200,000 customers and contribute to over 60 per cent of the Club’s betting turnover. The Department also manages key account processes and channel infrastructure across channels which are essential to customers’ digital wagering experience. Last but not least, the Department has also taken on the role of wagering systems “champion" for all betting channels.


You will

  • participate in daily monitoring and operation of the Club's interactive betting channelspar
  • resolve customer enquiries and problems regarding the Club’s interactive betting channels
  • participate in the post go-live checking of system implementation of Club's interactive betting channels enhancement
  • participate in the UAT, including but not limited to test plan development, preparation of test cases and expected outputs, test execution and results documentation and communication
  • supervise and recruit part-time support staff


You should

  • be a degree holder in Business with strong technology knowledge and experience in e-Business OR
  • be a degree holder in Information Systems or Engineering with a keen business sense and ability to take the customer’s viewpoint
  • have at least 3 years’ relevant working experience; experience in customer support or operation support in e-Business will be an advantage
  • have exposure to customer-centric design and development of e-Business web sites and / or portals
  • be energetic, creative and persistent in achieving results
  • have excellent written and oral communication skills in both English and Chinese
  • be able to work on shifts round the clock, including Sundays and public holidays


Terms of Employment

The level of appointment will be commensurate with qualifications and experience.



How to Apply


Please send your resume, complete with expected salary and job reference to:


Email : recruit3@hkjc.org.hk
Fax    : 2881-7966
Mail   : Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley,
Hong Kong


Find out more about this remarkable opportunity today. Visit our website at www.hkjc.com now.
We are an equal opportunity employer.
Personal data collected will be used for recruitment purposes only.