IT Helpdesk Team Lead, In- house

Job level Entry
Work exp No work experience
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Information Technology > Others
Published On 29/09/2016
ref. BBBH5697_71371
  • 6 - 8 years IT Helpdesk experiece
  • Newly created opportunity
  • HK Listed Company

IT Helpdesk Team Lead, In-house
  • Provide helpdesk based assistance to internal employees with support in their usage and access to IT equipment and systems
  • Investigate and resolve any issues raised via helpdesk by assigning helpdesk tickets to relevant IT functions
  • Appropriate escalation to the relevant functional expert regarding issues with systems or applications
  • Monitor current practices and identify areas for improvement

To qualify, successful candidate must possess:
  • 6 - 8 years IT helpdesk experience, prior experience within a retail environment is an advantage but not a must
  • Solid understanding of helpdesk procedures
  • Outstanding communication skills, telephone manner and have a passion for technology
  • Good interpersonal skills, well organized and logical
  • Excellent written and oral communication skills (Fluent English and Chinese)

Click "Apply Now" to apply for this position or call Vivian Choi at +852 3180 4972 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.