DBS. Living, Breathing Asia.


DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

Step up to the future of banking at  dbs.com/careers

Manager / Assistant Manager / Senior Officer, Securities & Fiduciary Services Operations (Client Services) - 1600028B

DBS. Living, Breathing Asia.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

Responsibilities
* Prepare and ensure solid understanding of client requirements and compliance with Service Level Agreement / Service Level Standard
* Initiate regular contact with clients to obtain feedback on service levels. Initiate service review at frequency as agreed with client
* Be the voice of the customer, take ownership for solutions
* Handle client query to ensure timeliness and accuracy of responses
* Prepare effective and timely client communication on areas of client impact, including bulletins, operations queries, questionnaires and request for proposal
* Initiate issue escalation to the relevant Unit Heads when necessary
* Prepare MIS on client assets under custody (AUC) and activity for internal reporting/reference

Requirements
* Minimum 3 years of relevant client services working experience in banking operations
* Sound experience of banking operations and practices and familiar with the market trend, new product / system development of Hong Kong securities market
* Be fully conversant with The Central Clearing and Settlement System (CCASS), The Securities and Futures Commission (SFC) Rules, Securities and Futures Ordinance (SFO) and Hong Kong Interbank Clearing Limited (HKICL)
* A good team player
* Self starter with strong analytical mind and creative thinking
* Good interpersonal, problem-solving, negotiation and presentation skills
* Excellent communication skills with good command of written and spoken English and Chinese

Candidates with less experience will be considered for the position of Senior Officer.

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Apply online at www.dbs.com/careers

We regret only shortlisted candidates will be notified.

Personal data provided will be used for recruitment and related purposes, strictly in accordance with our Personal Data Policy for Applicants for Employment, a copy of which is available on request. Applicants who are not contacted within 6 weeks may consider your applications unsuccessful. However, you may be considered for other suitable positions within DBS and its related companies over a 2-year period, after which your personal data will be destroyed.