A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Manager, Business Insight Management

Job level Middle
Work exp Minimum 8 Years
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Published On 15/03/2017

Customer Value Management

We are currently seeking a high caliber professional to join our department as Manager, Business Insight Management.


Principal responsibilities:

  • Lead task force for the formulation of implementation approach for data management platform migration supporting financial risk assessment for private banking and retail banking customers
  • Partner with regional IT and project teams on key milestones including UAT, the design of test cases, and related investigation for multiple sites including HK, Macau and China
  • Set up and enhance the technological infrastructure for data management, CRM optimization and execution of the retail banking business’ analytics and CRM strategy
  • Support the design and development of MI reporting platform and application tools for standardization and enhanced efficiency
  • Manage and support leads and campaign production cycle and process, including the migration of production work to the offshore centre

 

 Requirements:

  • University degree in Computer Science, Data and Information Management or other related discipline
  • Minimum eight years' retail banking experience in information and data management
  • Hands-on experience in the design and development of MI reporting platform / database system
  • Prior experience in leading and managing multi-functional projects
  • Prior experience in Business Intelligence development using Cognos would be an asset
  • Strong self-motivation with excellent leadership, organizational, problem solving and influencing skills
  • Ability to communicate effectively with business, operation and technology teams
  • Hands-on experience in writing UNIX/LINUX shell script is a MUST
  • Good knowledge and/or experience in UNIX/LINUX OS, Windows Server, VBA, SQL and SAS
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume via e-mail : recruit13@hangseng.com for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.