Proactive, Dedicated and Innovative Founded in 1908, Bank of Communications Co., Ltd. (Stock codes: A shares 601328, H shares 03328) is one of the banks with longest history in China as well as one of the note-issuing banks in modern China. The Bank was listed on the Hong Kong Stock Exchange in June...

Proactive, Dedicated and Innovative

Founded in 1908, Bank of Communications Co., Ltd. (Stock codes: A shares 601328, H shares 03328) is one of the banks with longest history in China as well as one of the note-issuing banks in modern China. The Bank was listed on the Hong Kong Stock Exchange in June 2005 and on the Shanghai Stock Exchange in May 2007. The Bank currently has 202 domestic branches, comprising 30 provincial branches, 7 branches directly managed by the Head Office and 165 managed by provinces. It has also established 2,690 banking outlets in 215 cities and 159 counties nationwide. In addition, the Bank has set up 12 overseas institutions, comprising branches in Hong Kong, New York, San Francisco, Tokyo, Singapore, Seoul, Frankfurt, Sydney, Macau, Ho Chi Minh City, Taipei and Bank of Communications (UK) Co., Ltd. The Bank’s development strategy is to become “a first class listed universal banking group focusing on international expansion and specialising in wealth management”.

Manager, Customer Experience

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > General / Operations
Banking / Finance > Project Management
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 12/05/2017
  • Handle customer complaints and feedback in adherence to internal and regulatory requirements
  • Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
  • Degree holder or above
  • Minimum 5 years’ experience in complaint handling
  • Sound knowledge of banking products and operations
  • Excellent communication skills with good EQ and problem solving ability

Candidate with less experience will be considered as Deputy Manager, Customer Experience

The above post requires proficiency in English, Cantonese and Putonghua.

We offer attractive remuneration package to the right candidates. Please send your full resume with expected salary to The Human Resources Manager, Bank of Communications Co., Ltd., 10/F, Bank of Communications Tower, 231-235 Gloucester Road, Wan Chai, Hong Kong, or fax to 2838 9209, or e-mail to recruit_2@bankcomm.com.hk.

Data held by the Bank relating to employment applications will be kept confidential and used only for consideration of applications. The bank may also refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request

Bank of Communications Co., Ltd. Hong Kong Branch (Incorporated in the People's Republic of China)