Dah Sing Financial Group – Your Employer of Choice People are important stakeholders in our business. We believe in treating our employees well by creating an environment where they can excel, ensuring they are fairly rewarded and engaging them in business. We strive to embed socially responsible...

Dah Sing Financial Group – Your Employer of Choice

People are important stakeholders in our business. We believe in treating our employees well by creating an environment where they can excel, ensuring they are fairly rewarded and engaging them in business. We strive to embed socially responsible values throughout the organization, impacting our day-to-day operations. We support employee wellness, work-life balance and family friendly practices. If you share the same value and aspire to join an organization where you can contribute to its success with a rewarding career in return, join us today.

Manager, Telemarketing (Personal Loan)

Job level Middle
Education Bachelor Degree
Location North Point
Employment type
Industry Banking
Job function Banking / Finance > Loan / Mortgage
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Sales / Business Development / Customer Service > Sales Management
Published On 14/11/2016
ref. 1577

Main Responsibilities:  

  • Understand and ensure all telemarketing staff are in compliance to internal guidelines, legal and regulatory requirement when delivering job duties
  • Motivate and coach telemarketing staff to achieve sales targets, improve job satisfaction and loyalty.
  • Manage resource effectively to support different marketing campaigns and maximize sales output.
  • Strengthen training in telesales techniques and selling skills to sustain optimum results and maintain the image of professionalism
  • Conduct performance review with telemarketing staff on regular basis, provide feedback and counseling.
  • Regular review on working procedures of telemarketing so as to ensure high level of achievement and output is maintained.
  • Support Call Centre projects, participate system enhancement and UAT.
  • Contribute idea to Marketing for developing or designing new business product to boost up Bank profit yield.

To meet the challenge, you should have the following qualifications and attributes:

  • University degree with minimum 7 years’ experience in supervising Telesales or lower academic qualifications with substantial years of relevant experience.
  • Strong sales management skills
  • Good in sales motivation and people management skills
  • Good command of spoken and written English and Chinese
  • Candidate with less experience will also be considered as Assistant Manager

All information received will be kept in strict confidence and only for employment-related purposes.