PREMIUM MOTORS LIMITED is the official dealer of Audi cars from Germany.
PREMIUM MOTORS LIMITED is the official dealer of Audi cars from Germany.

Quality Assurance Officer - Customer Service

Job level Middle
Work exp 2 Years To 3 Years
Education Bachelor Degree
Language Chinese - Mandarin, English, Chinese - Cantonese
Location Kowloon
Employment type Full Time
Industry Motor Vehicles
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 18/02/2013
Job Duties:
1) Customer Relationship Management
  • Build good rapport with customers, resolve customers’ complaint from different channels in a professional manner
  • Liaise with different departments to ensure customer and prospects requests are handled properly and promptly
  • Handle telephone and written enquires
  • Record customer requests and cases
2) Service Quality Management
  • Handle training administration and conduct new staff briefing
  • Support sales and service team in service quality assurance initiatives
  • Provide support in customer engagement activities and perform ad-hoc projects as assigned
  • Degree or Diploma holder in Business Studies, Hospitality Management or related disciplines
  • 2-3 years working experience, in which minimum 1 year in customer service area
  • Experience in premium retailing sector, call centre or hospitality is an advantage
  • Customer oriented with excellent telephone manner, interpersonal skills and problem-solving ability
  • Responsible and able to follow through on commitments
  • Pro-active, self-motivated, mature and pleasant personality
  • Proficiency in written and spoken English and Chinese, including Putonghua
  • Good computer skills in MS Officeand Chinese Word Processing
Work Location:
  • KowloonBay
Premium Motors Limited is a member of Dah Chong Hong Holdings.  Attractive salary package and fringe benefits will be offered to successful candidate.  Interested parties please apply with detailed resume, salary expected and contact number to The Assistant General Manager of Human Resources & Administration Department by fax at 2394 5518 OR e-mail to
All applications will be kept strictly “CONFIDENTIAL” and please quote the reference on the application. Personal data provided by job applicants will be used strictly in accordance with the employer’s personal data policies, a copy of which will be provided immediately upon request.