About HKT Teleservices HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited. HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer...

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States and Panama, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/, or call us at +852 2888-3636 (Asia) / +86 4008-812-812 (mainland China) / +1-614-280-1600 (Americas).

Recruitment Day - Member Service Executive

Job level Entry
Education Form 5 or DSE below
Language Chinese - Cantonese, English
Location Hong Kong
Employment type Full Time
Benefits 5-day week, MPF, Medical plan
Industry Telecommunications
Job function Travel / Tourism > Passenger Service
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 18/10/2016
ref. CL20_20161018

Recruitment Day - Member Service Executive

Date: 18 to 21 October 2016 (Tuesday to Friday)
Time: 10:00am - 12:00 noon & 2:00pm - 5:00pm
Venue: 22/F, West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan

If you can't attend Recruitment Day, please email your resume to 
 

Responsibilities: telsjobs1@pccw.com

  • Provide one-stop service including fare quotations, reserving flights and answering general enquiries
  • Handle requests promptly, accurately and professionally
  • Effectively identify members’ needs by probing and providing appropriate solutions
  • Feedback member comments for service improvements

Requirements:

  • Good command of both written and spoken English, Cantonese and Mandarin, fluency in one other foreign language an advantage
  • Knowledge of airline industry, products and services an advantage
  • Minimum Form 5 or DSE with pass in English

    Fresh Graduates will also be considered.

The role comes with attractive benefits such as:

  • 5-week paid training
  • 5-day work week
  • 14 days’ paid annual leave
  • Incentive Bonus
  • Non-Contributory Provident Fund
  • Medical Coverage

PCCW is an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request. 

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position. You may decline to provide your personal data but then PCCW may not be able to process your job application.

www.pccw.com