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Our clients are market leaders with aggressive growth plans. If you are looking for a challenging career that will bring you to new levels of success, we would be delighted to meet you and understand your career goals better.
Retail Training Manager/ Assistant Manager – Fashion Apparel / Sports / Footwear
|Industry||Retail - Fashion / Accessories|
Sales / Business Development / Customer Service > Sales Management
Sales / Business Development / Customer Service > Others
Human Resources > Training & Development
Our clients, top-leading retail brands, with their expansion in Hong Kong, are looking for suitable candidates for Retail Training Manager/ Assistant Manager – Fashion Apparel / Sports / Footwear to join their growing team.
Planning and Management
Develop the retail training strategy on service, sales and products in alignment with business priorities and channel KPIs
Create and utilize both internal and external resources to enhance training modules
Organize training requirement surveys with relevant parties and design training plan in accordance with the training need’s analysis results
Organize and execute training activities for both own retail and external franchise retailers.
Manage training programs to sales force of own retail and the other retailers
Design and deliver training programs, including orientation, product knowledge, customer service, selling skills and self-improvement etc.
Develop the training materials and training manual
Evaluate the results and effectiveness of training by using different approaches, and improves the training effectiveness accordingly
Oversee the service standard to meet the company’s standard
Conduct field coaching to keep track the effectiveness of customer service standard and training effectiveness
Collaborate with Retail Operations team and HR to develop retail sales training and off site training
Plan and execute the implementation of Global retail initiatives
Keep track the training expenses within the approved plan
System and Processes
Maintain the training database and keep track of the training records of different shops and frontline staff
Any ad-hoc duties as assigned by immediate supervisor or Department Heads
6+ years relevant retail/servicing industry training experience with at least 3 years' in MNC; previous experience in development and facilitation of training programs
Experience in international brand is an advantage
Ability to develop interactive, creative, and comprehensive training programs in a variety of areas
Structured and organized, ability to develop training plans and assessment tools to evaluate training effectiveness
Strong analytical, problem-solving and facilitation skills to enable effectiveness and efficiency of training
Team player and able to work with diverse culture
Independent, detail-oriented and hands on
Fluent in English, Cantonese and Mandarin (speaking & writing) for business communication
Candidates with less experience will be considered as Assistant Training Manager
Interested Applicants please send your full resume (in Word format) together with present and expected salary to Ivan Lo:
Tel: (852) 2521-5118 ext. 804 or (852) 6377-1283
**Only shortlisted candidates will be contacted for a more detailed discussion**